Our Privacy Policy

1. Information We Collect

• Contact Details: Name, email, phone number, and mailing address.
• Booking & Payment Info: Transaction details, billing address, and secure payment information handled through trusted gateways.
• Technical Information: IP address, device type, browser, operating system, access times, and referring URLs.
• Preferences: Newsletter subscriptions, offers, and other communication choices.

2. How We Use Your Information

• To process and manage bookings and payments efficiently.
• To send confirmations, updates, and important notifications.
• To enhance website functionality, services, and user experience.
• To address inquiries and provide customer support.
• To send marketing content only if consent is given.
• To meet legal and regulatory requirements.

3. Legal Basis for Processing

• Fulfilling contractual obligations, such as bookings.
• Consent provided for communications and promotions.
• Compliance with applicable laws.
• Legitimate interests, like fraud prevention and analytics.

4. Payment Processing

We use Razorpay, a secure and PCI-DSS compliant payment gateway. Epic Yatra does not store any card details.

Offline payments may also be accepted via our official bank account.

5. Third-Party Services

We may share necessary data with vendors or payment processors to complete bookings. Each third-party service maintains its own privacy practices.

For external links, please review their privacy policies separately.

6. Data Security

We use encryption, secure servers, access controls, and regular audits to protect your personal information.

7. Cookies and Tracking

• Maintain session continuity and login preferences.
• Analyze visitor behavior to improve services.
• Enhance overall user experience.

Cookies can be disabled via browser settings, though some features may not function correctly.

8. Your Rights

• Access, correct, or request deletion of your data.
• Withdraw consent at any time.
• Object to certain data processing activities.
• File complaints with a data protection authority.

To exercise your rights, contact us at: rajkishorbera22@gmail.com

9. Children’s Privacy

We do not intentionally collect data from minors. Parents may contact us regarding concerns or inquiries about their child’s information.

10. Changes to This Policy

We may update this policy occasionally. All changes will be reflected with a revised date. Significant changes may be communicated via email or website notice.